Shipping policy
Shipping Policy
Thank you for shopping with Nimbus Umbrellas! Here's everything you need to know about how we get your order to you.
Order processing
All orders are processed within [PROCESSING DAYS] (excluding weekends and holidays) after you receive your order confirmation email. You'll receive a shipping confirmation with tracking once your order is on its way.
During high-volume periods or sales, processing may take slightly longer — we'll always keep you updated.
Shipping times
- United States: [DOMESTIC TRANSIT] after dispatch
- International: [INTERNATIONAL TRANSIT] after dispatch
Replace these with your real, honest delivery windows. Estimated delivery times are not guaranteed and may be affected by carrier delays, customs, or weather.
Shipping costs
Shipping costs are calculated at checkout based on your location and the option you select. [If you offer free shipping over a threshold, state it here — e.g. "Enjoy free standard shipping on all US orders over $X."]
Tracking your order
Once shipped, you'll receive a tracking number by email. Please allow 24–48 hours for tracking to update.
International orders, customs, and duties
International customers may be responsible for import duties, taxes, and customs fees charged by the destination country. These are not included in your order total and are the customer's responsibility.
Lost, stolen, or delayed packages
If your tracking shows delivered but you haven't received your package, please contact the carrier first, then reach out to us at nimbusumbrellas@gmail.com and we'll do our best to help. For packages significantly delayed in transit, contact us and we'll investigate.
Wrong address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but contact us right away and we'll try to help before the order ships.
Questions?
Email us at nimbusumbrellas@gmail.com — we're happy to help.